Sometimes, you might want to add someone from your agency to your Google My Business profile so they can manage it for you. Here are 5 simple steps you can follow to add a manager to your Google My Business account. To proceed with these steps, you must have access to the Gmail account that owns your location(s). If you do not have "Owner" access, you will need to request that these steps be completed by the appropriate person or ask them to provide you with more access to your account.
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Go to business.google.com: Visit business.google.com and log in to your account. Select the location you would like to grant a user access to.
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Access the main menu: Click on the hamburger menu icon located in the top left-hand corner.
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Navigate to the "Users" option: From the main menu, select the "Users" option. This will take you to the user management screen.
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Add a new user: Click on the "Add user" icon located in the top right-hand corner. This is also an opportunity for you to review who has access to your account and perform any necessary clean-up. For example, if there are any old employees or past vendors who still have access, you can remove them by clicking on the X next to their name or email.
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Enter the email address and select permissions: Enter the email address of the user you want to add and select the appropriate permissions level. For example, selecting the manager access level will allow the user to manage reviews and post updates and promotions to your Google My Business account. Managers can edit the listing but cannot remove or delete it. Communication managers can read and respond to reviews but cannot post new content to your Google My Business posts.